Nyvlo payments are non-refundable. We want that stated plainly and up front, and we want the reasons to feel fair. This page explains what you are charged for, what happens when you cancel, and the few cases where we will always make things right.
Payments are non-refundable
Subscriptions and credit top-ups are charged upfront and are not refundable in whole or in part. Cancelling stops future renewals and keeps your access through the end of the period you already paid for. Unused credits are not refundable and cannot be redeemed for cash.
Why this is fair
A build spends real compute the moment it runs, so the cost is real as soon as you press build. We balance that in three ways so you are never paying blind.
- Your first fresh build is free and unmetered, so you can try Nyvlo and see the quality before you ever pay.
- A build that fails on our side is never charged, and the credits stay in your account.
- Design tweaks, config edits, version rollbacks, and exports are always free, so ordinary polishing never costs you.
How to cancel
You can cancel any time from Settings. Cancelling turns off the next renewal and leaves your plan active until the end of the current paid period. After that you drop to the free tier and keep the tools you have already built. There is nothing to email us for and no retention hoops to clear.
What happens to your credits
Credits do not expire while your plan is active, but they are tied to your plan rather than to cash. When you cancel, you keep access and any remaining credits through the end of the paid period, and they are not paid out afterward. If you downgrade to a smaller plan, your balance carries into the new plan and future renewals grant the new plan's amount. In every case, unused credits are not refundable or redeemable for cash.
Duplicate or erroneous charges
If you were charged twice, charged after cancelling, or billed an amount that looks wrong, tell us and we will make it right. This policy is about builds you asked for and received, not about mistakes. Write to hello@nyvloai.com with the charge date and amount and we will investigate quickly and correct any genuine billing error.
EU and UK customers
Nyvlo delivers digital content that starts working as soon as a build runs. If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a digital purchase. By starting to use the service straight away, that is, by beginning your first paid build, you ask us to begin immediately and you acknowledge that you lose that 14-day right of withdrawal once a build has begun. This does not affect any rights you have where a charge was made in error.
Chargebacks
If something looks wrong on your statement, please talk to us before opening a chargeback with your bank or card provider. A quick note to hello@nyvloai.com is almost always the faster fix, and we would rather sort it out with you directly than through a dispute. We keep clear records of builds and payments, and we will use them to resolve any claim fairly.
Contact
Questions about billing or this policy? Reach us at hello@nyvloai.com.